How to Cancel NordVPN and Get a Refund (Step-by-Step)
Whether you signed up to test speeds or tried it for streaming, here’s the exact process to cancel NordVPN, turn off auto‑renew, and request a refund within the 30‑day window.
Table of contents
Before you cancel
Cancel on the NordVPN website
- Log in to your NordVPN account dashboard
- Go to Billing > Subscriptions
- Click Cancel auto‑renew (confirm when prompted)
- If you’re within 30 days of purchase and want a refund, contact live chat or submit a ticket requesting a refund
Keep confirmation emails for your records.
Refund eligibility and timeline
- 30‑day money‑back applies to new subscriptions purchased via NordVPN’s website
- Refunds usually process within a few business days (card/PayPal timing varies)
- Add‑ons or certain third‑party payments may be excluded
Google Play and Apple App Store purchases
If you subscribed via the Android or iOS app, you must cancel and request refunds through the respective store:
- Google Play: Payments & subscriptions > NordVPN > Cancel subscription; request refund via Play support
- Apple App Store: Settings > Apple ID > Subscriptions > NordVPN > Cancel; refund requests via Apple Support
German quick notes (Kündigen/Geld zurück)
- NordVPN kündigen: Im Konto Auto‑Renew deaktivieren und Rückerstattung im Live‑Chat beantragen
- NordVPN Geld zurück: Innerhalb von 30 Tagen nach Kauf auf der Website möglich
Troubleshooting cancellations
- Don’t see your plan? You might be logged into a different email — check your inbox for the order receipt
- Passed 30 days? You can still cancel auto‑renew to stop future charges
- If your reason is streaming, test alternative servers using the Streaming guide before you decide
If you change your mind, you can always resubscribe on a promotion from our Coupons page.